Support & Licensing
AVA is built and supported by Aixtek Automation Labs.
Contacting support
| Channel | Details |
|---|---|
| [email protected] | |
| Security reports | [email protected] — subject line starting [SECURITY] (see below) |
Support hours and response targets are defined in your license agreement. Reports of a production-down condition are prioritized ahead of all other requests.
Reporting a bug
The fastest path to a fix is a report we can reproduce. Please include:
- AVA version — shown in the dashboard footer (e.g.
v1.8.0). - What you did, what you expected, what happened — including the approximate timestamp and timezone.
- App logs covering the window:
docker logs --since 1h ava > ava-logs.txt ``` Skim the file before sending — application logs are designed to avoid client PII, but your review is the last line. - Relevant configuration — the names of any non-default env vars involved (e.g. "we changed
BUSINESS_HOURS_TZ"). Never send the values of secrets (API keys,NEXTAUTH_SECRET, passwords) — we will never ask for them. - Whether the Troubleshooting guide entry for the symptom (if one exists) resolved or changed anything.
Send reports to [email protected].
Reporting a security issue
If you believe you have found a security vulnerability, do not open a regular support ticket or discuss it publicly. Email [email protected] with a subject line starting [SECURITY]. Reports are acknowledged promptly and handled under coordinated disclosure — please allow a fix to ship before any public discussion.
Licensing
AVA is commercial, proprietary software — it is licensed, not sold, and it is not open source. The authoritative terms are in the LICENSE file shipped at the root of the distribution.
- License scope and pricing: defined in your commercial agreement with Aixtek Automation Labs — contact [email protected] for a quote.
- Redistribution: not permitted. The white-label capability (white-label.md) covers presenting AVA under your MSP's brand to your clients within your licensed deployment — it does not grant rights to resell or redistribute the software itself.
Questions about licensing: [email protected].
Updates & release notes
- Release-by-release changes: Changelog
- How to apply an update (and roll one back): Operations Runbook
- New releases are announced to licensees by email.
See also
- Troubleshooting — symptom → cause → fix, worth a pass before opening a ticket
- FAQ — common evaluation and operations questions
- Configuration Reference — every environment variable
Updated 15 days ago