Support & Licensing
AVA is built and supported by Aixtek Automation Labs.
Contacting support
| Channel | Details |
|---|---|
| [email protected] | |
| Security reports | [email protected] — subject line starting [SECURITY] (see below) |
Support hours and response targets are defined in your license
agreement. Reports of a production-down condition are prioritized ahead of
all other requests.
Reporting a bug
The fastest path to a fix is a report we can reproduce. Please include:
- AVA version — shown in the dashboard footer (e.g.
v1.6.3). - What you did, what you expected, what happened — including the
approximate timestamp and timezone. - App logs covering the window:
Skim the file before sending — application logs are designed to avoid
docker logs --since 1h ava > ava-logs.txt
client PII, but your review is the last line. - Relevant configuration — the names of any non-default env vars
involved (e.g. "we changedBUSINESS_HOURS_TZ"). Never send the values
of secrets (API keys,NEXTAUTH_SECRET, passwords) — we will never ask
for them. - Whether the Troubleshooting guide entry for the
symptom (if one exists) resolved or changed anything.
Send reports to [email protected].
Reporting a security issue
If you believe you have found a security vulnerability, do not open a
regular support ticket or discuss it publicly. Email
[email protected] with a subject line starting [SECURITY].
Reports are acknowledged promptly and handled under coordinated disclosure —
please allow a fix to ship before any public discussion.
Licensing
AVA is commercial, proprietary software — it is licensed, not sold, and
it is not open source. The authoritative terms are in the
LICENSE file shipped at the root of the distribution.
- License scope and pricing: defined in your commercial agreement with
Aixtek Automation Labs — contact [email protected] for a quote. - Redistribution: not permitted. The white-label capability
(white-label.md) covers presenting AVA under your MSP's
brand to your clients within your licensed deployment — it does not
grant rights to resell or redistribute the software itself.
Questions about licensing: [email protected].
Updates & release notes
- Release-by-release changes: Changelog
- How to apply an update (and roll one back):
Operations Runbook - New releases are announced to licensees by email.
See also
- Troubleshooting — symptom → cause → fix, worth a
pass before opening a ticket - FAQ — common evaluation and operations questions
- Configuration Reference — every environment variable
Updated about 1 hour ago