Welcome to AVA
AVA is a self-hosted, real-time helpdesk chat platform for MSPs running
Datto AutoTask PSA — a branded client chat page, a
real-time engineer dashboard, and a native AutoTask ticket lifecycle, in one
lightweight container.
What AVA is: the three surfaces, the feature tour, and how it fits your stack
Clone to first ticket — local install and your first end-to-end chat
Slash commands, internal notes, snippets, AI helpers and keyboard shortcuts for your engineers
Every environment variable, verified against the code
API user, entity permissions, picklists, and the gotchas that matter
Single-process design and the implemented security controls
Present AVA under your MSP's identity — every surface is env-driven
Where to start
- Requirements & Prerequisites — accounts and access you need before installing
- Quickstart — run AVA locally and create your first ticket
- Production Deployment — the hardened Docker Compose + TLS stack
- First Login & Smoke Test — onboard engineers and verify the round trip
- Using the Engineer Console — the day-to-day guide for engineers answering chats
Questions? See the FAQ or Support & Licensing.
AVA is commercial software by Aixtek Automation Labs. Current release: v1.8.0 — see the Changelog.
Updated 15 days ago