Welcome to AVA
AVA is a self-hosted, real-time helpdesk chat platform for MSPs running
Datto AutoTask PSA — a branded client chat page, a
real-time engineer dashboard, and a native AutoTask ticket lifecycle, in one
lightweight container.
What AVA is: the three surfaces, the feature tour, and how it fits your stack
Clone to first ticket — local install and your first end-to-end chat
Every environment variable, verified against the code
API user, entity permissions, picklists, and the gotchas that matter
Single-process design and the implemented security controls
Present AVA under your MSP's identity — every surface is env-driven
Where to start
- Requirements & Prerequisites — accounts and access you need before installing
- Quickstart — run AVA locally and create your first ticket
- Production Deployment — the hardened Docker Compose + TLS stack
- First Login & Smoke Test — onboard engineers and verify the round trip
Questions? See the FAQ or Support & Licensing.
AVA is commercial software by Aixtek Automation Labs. Current release: v1.6.3 — see the Changelog.
Updated 27 minutes ago